Citrix Cleanup Tool Mac Download
Citrix Supportability Pack.zip
Apr 08, 2020. Apr 11, 2019. May 02, 2018.
Software Solution Disclaimer
This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided 'AS IS.' You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).
CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN 'AS IS' BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.
Applicable Products
Citrix Supportability Pack v1.7.1
Created Date: Nov 23, 2015
Updated Date: Aug 26, 2019
Description
The Supportability Pack is a collection of popular tools (41 in total as of v1.7.1) that helps diagnose and troubleshoot Citrix Virtual Apps and Desktops. The tools are cataloged by feature and component and are updatable through the Supportability Pack Updater. Early versions of the Supportability Pack served to raise awareness, improve accessibility, and promote the use of internal troubleshooting tools. In subsequent updates, the spotlight started to shift toward the creation of new tools based on prevalent customer scenarios and feedback.
Note: The tools in the Supportability Pack are not intended to replace intrinsic system administration features of Citrix Virtual Apps and Desktops. They are specialized utilities for advanced troubleshooting in specific areas.
What's New in v1.7.1
Note: You need to download the Supportability Pack only once and use the included Supportability Pack Updater to keep all tools up-to-date. If a “Failed to get latest version: <tool name>” error occurs when you update tools using the Supportability Pack Updater, download the latest version of the Citrix Supportability Pack or the Supportability Pack Updater.
- Updated the Supportability Pack Updater to v1.2.1.19 to fix an issue that causes tool update failures.
- Updated the Supportability Pack to include the latest versions of CDFControl, Citrix Health Assistant, Citrix Optimizer, Connection Quality Indicator, LTSR Assistant, and VDA cleanup utility.
Revision History
- v1.7.0
- Removed 19 outdated tools. For more information, see the removed tools table.
- Updated the Supportability Pack to include the latest versions of CDFControl, Citrix Health Assistant, Citrix Optimizer, Connection Quality Indicator, LTSR Assistant, Profile Management Configuration Check Tool, Receiver Cleanup Utility, and VDA cleanup utility.
- v1.6.0
- Added two new tools: Citrix VDA Commandline Helper and Citrix MSI Log Analyzer.
- Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, Citrix Health Assistant, Citrix Optimizer, Connection Quality Indicator, RTOP Capability Checker and RTOP Analyzer (previously known as LOPper).
- v1.5.0
- Added four new tools: Citrix Optimizer, Citrix Receiver Commandline Helper Tool, Citrix Application Experience Troubleshooting Tool, and Self-Service Password Reset Central Store Creation Tool.
- Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, Citrix Health Assistant, Quick Launch V4, Quick Launch, VDA cleanup utility, Connection Quality Indicator, Database Sizing Tool, HDX Monitor, Window History, Window History64, and Mail Test Tool.
- Updated the Supportability Pack Updater to v1.2 to support proxy server settings.
- v1.4.0
- Added three new tools: Connection Quality Indicator, RTOP Capability Checker, and Quick Launch Tool V4.
- Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, Citrix Health Assistant, VDA cleanup utility and Security Mail Test Tool.
- Updated the Supportability Pack Updater to v1.1 because the earlier version is not compatible with the new edition of the Citrix Knowledge Center.
- v1.3.0
- Introduced new categories 'Legacy Tools' for tools that don’t support XenApp and XenDesktop 7.x or are rarely used, and 'Top Downloads' for the tools downloaded most often. For more information, see README.html included in the Supportability Pack.
- Added three new tools: UPM Log Parser, PXEChecker for PVS, XenMobile Analyzer.
- Removed five legacy tools, as shown in the following removed tools table.
- Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, and Security Mail Test Tool (previously known as Worx EAS Test Application).
- v1.2.4
- Added back VDA cleanup utility (v1.1.0.15).
- Updated the Supportability Pack to include the latest version of PVSDataTools.
- v1.2.3
- Removed VDA cleanup utility tool since it's temporarily unavailable.
- Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, Scout, and Worx EAS Test Application.
- v1.2.2
- Added four new tools, bringing the total number of tools included in the pack to 53.
- Updated the Supportability Pack to include the latest versions of Citrix Health Assistant and VDA cleanup utility.
- v1.2.1
- Updated the following tools in the Pack to their latest version: Port Check Utility, Receiver Diagnostics Tool,Receiver Cleanup Utility, Scout and UPS Print Driver Certification Tool.
- v1.2.0
- Added eight new tools, bringing the total number of tools included in the pack to 49.
- Added a utility Supportability Pack Updater to help keep tools up-to-date.
Prerequisites
- All the tools are intended for the Microsoft Windows platforms.
- Specific prerequisites vary with different tools. The included README contains links to Knowledge Center articles for each tool where you can learn about tool-specific requirements.
- You need web access to look up Knowledge Center articles, even if you downloaded the tools and saved them in a local folder.
Installing Supportability Pack
1. If you have an earlier version of the Supportability Pack on your system, remove it completely, including all tools and files, before downloading a new version. As of v1.2.x, you can use the Supportability Pack Updater to keep all tools up-to-date.
2. Unzip the Supportability Pack to a local folder of your choice.
3. Open the README.html file using a web browser and begin exploring the tools catalog.
4. All tools are placed in individual subfolders under the Tools parent.
5. The SupportabilityPackUpdater.exe file is located in the same folder as README.html. Use 'SupportabilityPackUpdater.exe /help' to get more information about how to use the file.
How to Use the Supportability Pack
You can extract the Supportability Pack to a local drive, portable drive, USB flash drive, and other storage devices. After extraction, open the README.html file in a browser to begin exploring the catalog. You can view the entire set of tools and see a filtered list based on feature or component. All listed tools are placed in individual subfolders under the Tools parent. The README.html also contains hyperlinks to Knowledge Center articles for each tool where you can learn more.
If necessary, you can directly access a tool by going into its specific subfolder. We don't recommend moving or renaming the tools and related files and folders.
Required Security Permissions
You need appropriate permissions to download and unzip the Supportability Pack. See the Knowledge Center article for each tool for tool-specific security permissions.
Data Modification
No data is modified when you unzip the Supportability Pack. Once unzipped, the Supportability Pack writes several HTML files along with all the tools in the TOOLS folder. No other system changes are made.
Uninstalling the Supportability Pack
You can uninstall the Supportability Pack by deleting the folder where it was extracted. More steps might be necessary to uninstall some tools based on their specific requirements. See the Knowledge Center article for the specific tool to learn more.
Included Tools
Tools included in the Supportability Pack v1.7.1 (41 listed):
| Tool Name | Link | Included Since |
|---|---|---|
| Citrix VDA Commandline Helper | CTX234824 | v1.6.0 |
| Citrix MSI Log Analyzer | CTX229734 | v1.6.0 |
| Citrix Optimizer | CTX224676 | v1.5.0 |
| Citrix Receiver Commandline Helper Tool | CTX227370 | v1.5.0 |
| Citrix Application Experience Troubleshooting Tool | CTX222592 | v1.5.0 |
| Self-Service Password Reset Central Store Creation Tool | CTX217143 | v1.5.0 |
| Connection Quality Indicator | CTX220774 | v1.4.0 |
| RTOP Capability Checker | CTX222459 | v1.4.0 |
| Quick Launch Tool V4 | CTX219718 | v1.4.0 |
| PXEChecker for PVS | CTX217122 | v1.3.0 |
| UPM Log Parser | CTX123005 | v1.3.0 |
| XenMobile Analyer | XM Website | v1.3.0 |
| LTSR Assistant | CTX209577 | v1.2.2 |
| LOPper - Lync Optimization Pack Log Parser | CTX214237 | v1.2.2 |
| Peripherals Easy Test Tool | CTX214040 | v1.2.2 |
| Secure Mail Test Tool | CTX141685 | v1.2.2 |
| AppDisks Diagnostic Tool | CTX208990 | v1.2.0 |
| Audio Volume Persistence Tool | CTX206888 | v1.2.0 |
| Citrix Health Assistant | CTX207624 | v1.2.0 |
| Database Sizing Tool | CTX209080 | v1.2.0 |
| Foreground Lock Timeout Tool | CTX140095 | v1.2.0 |
| SmartHub | CTX204208 | v1.2.0 |
| VDA cleanup utility | CTX209255 | v1.2.0 |
| CDFControl | CTX111961 | v1.1 |
| CDFMonitor | CTX129537 | v1.1 |
| HDXMonitor 3.x | CTX135817 | v1.1 |
| License Check Utility | CTX123935 | v1.1 |
| LSQuery | CTX133160 | v1.1 |
| MessageHistory | CTX111068 | v1.1 |
| Print Detective | CTX116474 | v1.1 |
| Profile Management Configuration Check Tool | CTX132805 | v1.1 |
| PVSDataTools | CTX136079 | v1.1 |
| Receiver Clean-Up Utility | CTX137494 | v1.1 |
| Receiver Diagnostics Tool | CTX141751 | v1.1 |
| Scout | CTX130147 | v1.1 |
| StressPrinters | CTX109374 | v1.1 |
| UPD Finder - CTXUPDINFO | CTX141351 | v1.1 |
| UPS Print Driver Certification Tool | CTX142119 | v1.1 |
| WindowHistory | CTX106985 | v1.1 |
| WindowHistory64 | CTX109235 | v1.1 |
| XDDBDiag for XenDesktop | CTX128075 | v1.1 |
Tools no longer included in the Supportability Pack (24 tools):
| Tool Name | Link | Removed Since |
|---|---|---|
| Cpatch Tool | CTX105646 | v1.7.0 |
| DSCheck Maintenance Assistant | CTX137608 | v1.7.0 |
| FarmTWIHelper | CTX115146 | v1.7.0 |
| HDX 3D Pro Health Check Tool | CTX135593 | v1.7.0 |
| IMA Helper | CTX133983 | v1.7.0 |
| LBDiag - XenApp Load Balancing Diagnostic Tool | CTX124446 | v1.7.0 |
| Policy Reporter - RSOP CtxCseUtil Tool | CTX138533 | v1.7.0 |
| Port Check Utility | CTX122450 | v1.7.0 |
| PortICA Log Enabler V3 | CTX118837 | v1.7.0 |
| Printing Tool | CTX122962 | v1.7.0 |
| preSCAN | CTX208956 | v1.7.0 |
| Quick Launch | CTX122536 | v1.7.0 |
| RDSWatcher | CTX141473 | v1.7.0 |
| Repair Clipboard Chain | CTX106226 | v1.7.0 |
| Session Management Tool | CTX124949 | v1.7.0 |
| Session State Monitor Tool | CTX127491 | v1.7.0 |
| Web Interface Tracing | CTX136629 | v1.7.0 |
| XDPing Tool | CTX123278 | v1.7.0 |
| XenDesktop Site Checker | CTX133767 | v1.7.0 |
| CDFMarker | CTX124577 | v1.3.0 |
| Citrix Diagnostics Toolkit | CTX135075 | v1.3.0 |
| Export-XenDesktop5Config | CTX127058 | v1.3.0 |
| KeepMeLoggedIn | CTX128579 | v1.3.0 |
| XenDesktop Controller Service Log Enabler | CTX127492 | v1.3.0 |
Contact Information
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Disclaimer
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These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.
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