Bomgar Jump Client Mac Download
- Log into the Bomgar website above b. Select 'My Account' on the left, look for 'Desktop Access Console' on the right (see screenshot above) c. Select the platform (Likely Windows x64), click 'Download Access Console'd. Install the software, log in with the same credentials listed above.
- Nov 24, 2017.
When attempting to operate with the credentials on a smart card, the user is prompted to enter a PIN. This User Account Control (UAC) prompt is inaccessible to the support representative if the BeyondTrust customer client is not already running in elevated mode. It is therefore necessary to access the remote computer in one of these ways:
- A Jump Client running as a system service
- A Jumpoint or local network Jump, using administrative credentials
Free bomgar client download windows. System Utilities downloads - Bomgar by Bomgar and many more programs are available for instant and free download. Jump Clients let you control remote computers even when you don’t control the remote network. Just install a Jump Client on each system you need to access. You’ll be able to control it wherever it goes. With Jump Clients support reps can access the remote systems without requiring the person on the other end of the session to be technical.
Accessing the remote computer in elevated mode allows the representative to interact with UAC prompts in order to enter the smart card PIN.
When attempting to operate with the credentials on a smart card, the user is prompted to enter a PIN. This UAC prompt is inaccessible to the support representative if the BeyondTrust customer client is not already running in elevated mode. It is therefore necessary to access the remote computer via a pre-installed Jump Client, which must be running as a system service, or through a Jumpoint or local network Jump using administrative credentials. Jumping to a remote computer via an elevated Jump allows the representative to interact with UAC prompts in order to enter the smart card PIN.
Jumpoint Installation
To install a Jumpoint, please see Jumpoint: Set Up Unattended Access to a Network . No special setup is required.
Jump Client Installation
To install a Jump Client in preparation for using smart card support, you must set certain options as described below.
- From the /login interface of your Secure Remote Access Appliance, go to Jump > Jump Clients.
- Configure the Jump Client settings as needed.
- The connection type can be either active or passive.
- Be sure to check Attempt an Elevated Install if the Client Supports It as well as Prompt for Elevation Credentials if Needed.
- Click Create.
- From this page, you may email the Jump Client installer to one or more remote users.
- Alternatively, select a platform and download the Jump Client installer to your local system. You may then distribute this installer to multiple systems for manual installation, or you may distribute it via a software deployment tool.
For more information, please see Jump Clients: Manage Settings and Install Jump Clients for Unattended Access.
Jump Clients: Manage Settings and Install Jump Clients for Unattended Access
Jump
Jump Clients
Jump Client Mass Deployment Wizard
The Mass Deployment Wizard enables administrators and privileged users to deploy Jump Clients to one or more remote computers for later unattended access.
For more information, please see Remote Support Jump Client Guide: Unattended Access to Systems in Any Network.
Jump Group
Allow Override During Installation
Some Mass Deployment Wizard settings allow override, enabling you to use the command line to set parameters that are specific to your deployment, prior to installation.
This Installer Is Valid For
The installer remains usable only as long as specified by the This Installer is Valid For dropdown. Be sure to leave adequate time for installation. If someone should attempt to run the Jump Client installer after this time, installation fails, and a new Jump Client installer must be created.
In addition to expiring after the period given by the This Installer is Valid For option, Jump Client mass deployment packages invalidate when their Secure Remote Access Appliance is upgraded. The only exception to this rule is live updates which change the license count or license expiration date. Any other updates, even if they do not change the version number of the appliance, invalidate the Jump Client installers from before the upgrade. If these installers are MSI packages, they can still be used to uninstall Jump Clients if necessary.
Once a Jump Client has been installed, it remains online and active until it is uninstalled from the local system either by a logged-in user, by a representative from the representative console's Jump interface, or by an uninstall script. A representative cannot remove a Jump Client unless the representative is given appropriate permissions by their admin from the /login interface.
Bomgar Download Install
Public Portal
Select the public portal through which this item should connect for a support session. If a session policy is assigned to this public portal, that policy may affect the permissions allowed in sessions started through this item.
Name
Enter a Name for the Jump Item. This name identifies the item in the session tabs. This string has a maximum of 128 characters.
Install Bomgar Jump Client
Comments
Add Comments, which can be helpful in searching for and identifying remote computers. Note that all Jump Clients deployed via this installer have the same comments set initially, unless you check Allow Override During Installation and use the available parameters to modify the installer for individual installations.
Tag
Adding a Tag helps to organize your Jump Clients into categories within the representative console.
Jump Policy
You may apply a Jump Policy to this Jump Client. Jump Policies are configured on the Jump > Jump Policies page and determine the times during which a user can access this Jump Client. If no Jump Policy is applied, this Jump Client can be accessed at any time.
Customer Present Session Policy and Customer Not Present Session Policy
Choose session policies to assign to this Jump Client. Session policies assigned to this Jump Client have the highest priority when setting session permissions. The Customer Present Session Policy applies when the end user is determined to be present. Otherwise, the Customer Not Present Session Policy applies. The way customer presence is determined is set by the Use screen state to detect Customer Presence Jump Client setting. Customer presence is detected when the Jump Client session starts. The session policy used for the session does not change throughout the session, regardless of any changes in the customer's presence while the session is in progress.
Connection Type
This feature is available only to customers who own an on-premises Secure Remote Access Appliance. BeyondTrust Cloud customers do not have access to this feature.
Set the Connection Type to Active or Passive for the Jump Clients being deployed.
Jumpoint Proxy
If you have one or more Jumpoints set up as proxies, you can select a Jumpoint to proxy these Jump Client connections. That way, if these Jump Clients are installed on computers without native internet connections, they can use the Jumpoint to connect back to your Secure Remote Access Appliance. The Jump Clients must be installed on the same network as the Jumpoint selected to proxy the connections.
Attempt an Elevated Install if the Client Supports It
If Attempt an Elevated Install if the Client Supports It is selected, the installer attempts to run with administrative rights, installing the Jump Client as a system service. If the elevated installation attempt is unsuccessful, or if this option is deselected, the installer runs with user rights, installing the Jump Client as an application. This option applies only to Windows and Mac operating systems.
A Jump Client pinned in user mode is available only when that user is logged in. In contrast, a Jump Client pinned in service mode, with elevated rights, allows that system to always be available, regardless of which user is logged in.
Prompt for Elevation Credentials if Needed
If Prompt for Elevation Credentials if Needed is selected, the installer prompts the user to enter administrative credentials if the system requires that these credentials be independently provided; otherwise, it installs the Jump Client with user rights. This applies only if an elevated install is being attempted.
Start Customer Client Minimized When Session Is Started
By selecting Start Customer Client Minimized When Session Is Started, the customer client does not take focus and remains minimized in the taskbar or dock when a session is started through one of these Jump Clients.
Password/Confirm Password
You can also set a Password for these Jump Clients. If a password is set, this password must be provided to modify or use any one of these Jump Clients.
Mass Deploy Help
For system administrators who need to push out the Jump Client installer to a large number of systems, the Windows, Mac, or Linux executable or the Windows MSI can be used with your systems management tool of choice. You can include a valid custom install directory path where you want the Jump Client to install.
You can also override certain installation parameters specific to your needs. These parameters can be specified for both the MSI and the EXE using a systems administration tool or the command line interface. When you mark specific installation options for override during installation, you can use the following optional parameters to modify the Jump Client installer for individual installations. Note that if a parameter is passed on the command line but not marked for override in the /login administrative interface, the installation fails. If the installation fails, view the operating system event log for installation errors.
| Command Line Parameter | Value | Description |
| --install-dir | <directory_path> | Specifies a new writable directory under which to install the Jump Client. This is supported only on Windows and Linux. When defining a custom install directory, ensure that the directory you are creating does not already exist and is in a location that can be written to. |
| --jc-name | <name...> | If override is allowed, this command line parameter sets the Jump Client's name. |
| --jc-jump-group | user:<username> | If override is allowed, this command line parameter overrides the Jump Group specified in the Mass Deployment Wizard. |
| --jc-public-site-address | <public-site-address-hostname> | If override is allowed, this command line parameter associates the Jump Client with the public portal which has the given hostname as a site address. If no public portal has the given hostname as a site address, then the Jump Client reverts to using the default public site. |
| --jc-session-policy-present | <session-policy-code-name> | If override is allowed, this command line parameter sets the Jump Client's session policy that controls the permission policy during a support session if the customer is present at the console. |
| --jc-session-policy-not-present | <session-policy-code-name> | If override is allowed, this command line parameter sets the Jump Client's session policy that controls the permission policy during a support session if the customer is not present at the console. |
| --jc-jump-policy | <jump-policy-code-name> | If override is allowed, this command line parameter sets the Jump Policy that controls how users are allowed to Jump to the Jump Client. |
| --jc-tag | <tag-name> | If override is allowed, this command line parameter sets the Jump Client's tag. |
| --jc-comments | <comments ... > | If override is allowed, this command line parameter sets the Jump Client's comments. |
| --silent | If included, the installer shows no windows, spinners, errors, or other visible alerts. |
When deploying an MSI installer on Windows using an msiexec command, the above parameters can be specified by:
- Removing leading dashes (--)
- Converting remaining dashes to underscores (_)
- Assigning a value using an equal sign (=)
MSI Example:
- msiexec /i bomgar-scc-win32.msi KEY_INFO=w0dc3056g7ff8d1j68ee6wi6dhwzfefggyezh7c40jc90 jc_jump_group=jumpgroup:server_support jc_tag=servers
When deploying an EXE installer, the above parameters can be specified by:
- Adding dashes
- Add a space between the parameter and the value instead of an equal sign
EXE Example:
bomgar-scc-[unique id].exe --jc_jump_group=jumpgroup:servers --jc-tag servers
Other rules to consider:
- installdir has a dash in the EXE version but no dashes in the MSI version.
- /quiet is used for the MSI version in place of --silent in the EXE version.
For more information, please see Mass Deploying BeyondTrust Software to Macs.
Download or Install the Client Now
Platform
Choose the operating system on which you wish to install this software. This dropdown defaults to the appropriate installer detected for your operating system.
Unlike the representative console, Jump Clients installed from an MSI do auto-update.
To install a Jump Client in service mode on a Linux system, the Jump Client installer must be by run by root, but the Jump Client service should not be run under the root user context. A service mode Jump Client allows the user to start a session even if no remote user is logged on, as well as to log off the current remote user and log on with different credentials. A Linux Jump Client installed in user mode cannot be elevated within a session.
Use the following syntax to add executable permissions to the file, wherein {uid} is a unique identifier consisting of letter and numbers:
- Add executable permissions to the file:
Run the installer as the root user using the sudo command:
Download/Install
You can download the installer immediately if you plan to distribute it using a systems management tool or if you are at the computer to which you need later access.
Once the installer has run, the Jump Client attempts to connect to the appliance. When it succeeds, the Jump Client appears in the Jump interface of the representative console. If the Jump Client cannot immediately reach the appliance, then it continues to reattempt connection until it succeeds. If it cannot connect within the time designated by This Installer Is Valid For, then the Jump Client uninstalls from the remote system and must be redeployed.
Deploy to Email Recipients
You can also email the installer to one or more remote users. Multiple recipients can install the client from the same link.
For more information on the Mass Deployment Wizard, please see Deploy Jump Clients During a Support Session or Prior to Support.
Jump Client Statistics
An administrator can choose which statistics to view for all Jump Clients on a site-wide basis. These statistics are displayed in the representative console and include CPU, console user, disk usage, a thumbnail of the remote screen, and uptime.
Active Jump Client Statistics Update Interval
This feature is available only to customers who own an on-premises Secure Remote Access Appliance. BeyondTrust Cloud customers do not have access to this feature.
The Active Jump Client Statistics Update Interval determines how often these statistics are updated. Managing which statistics are viewed and how often can help to regulate the amount of bandwidth used. The more active Jump Clients you have deployed, the fewer the statistics and the longer the interval may need to be.
Upgrade
Maximum bandwidth of concurrent Jump Client upgrades
This feature is available only to customers who own an on-premises Secure Remote Access Appliance. BeyondTrust Cloud customers do not have access to this feature.
You may further regulate the bandwidth used during upgrades by setting Maximum bandwidth of concurrent Jump Client upgrades. The maximum upgrade bandwidth is 100 MiB/s.
This setting does not affect representative console upgrades or Support Button deployments.
Maximum number of concurrent Jump Client upgrades
This feature is available only to customers who own an on-premises Secure Remote Access Appliance. BeyondTrust Cloud customers do not have access to this feature.
Also set the maximum number of Jump Clients to upgrade at the same time. Note that if you have a large number of Jump Clients deployed, you may need to limit this number to regulate the amount of bandwidth consumed. The maximum number allowed is 500.
This setting does not affect representative console upgrades or Support Button deployments.
Global connection rate for Jump Clients
Global connection rate for Jump Clients determines the maximum rate per second of Jump Clients able to connect to the appliance at the same time during an upgrade or after a major network outage. The default is 50 connections and the maximum allowed is 300.
Maintenance
Number of days before Jump Clients that have not connected are automatically deleted
If a Jump Client goes offline and does not reconnect to the Secure Remote Access Appliance for the number of days specified by the Number of days before Jump Clients that have not connected are automatically deleted setting, it is automatically uninstalled from the target computer and is removed from the Jump interface of the representative console.
This setting is shared with the Jump Client during normal operation so that even if it cannot communicate with the site, it uninstalls itself at the configured time. If this setting is changed after the Jump Client loses connection with the appliance, it uninstalls itself at the previously configured time.
The setting must be configured for 15 days or more.
Number of days before Jump Clients that have not connected are considered lost
Bomgar Desktop Client
If a Jump Client goes offline and does not reconnect to the Secure Remote Access Appliance for the number of days specified by the Number of days before Jump Clients that have not connected are considered lost setting, it is labeled as lost in the representative console. No specific action is taken on the Jump Client at this time. It is labeled as lost only for identification purposes, so that an administrator can diagnose the reason for the lost connection and take action to correct the situation.
To allow you to identify lost Jump Clients before they are automatically deleted, this field should be set to a smaller number than the deletion field above.
The setting must be configured for 15 days or more.
You can set Jump Clients to allow or disallow simultaneous Jumps from the Jump > Jump Items > Jump Settings section. If allowed, multiple users can gain access to the same Jump Client without an invitation to join an active session by another user. If disallowed, only one user can Jump to a Jump Client at a time. Only an invitation by the user who originated the session can allow for a second user to access the session.
For more information, please see Configure Jump Client Settings .
Uninstalled Jump Client Behavior
Uninstalled Jump Client Behavior determines how a Jump Client deleted by an end user is handled by the representative console. Depending on the option made in the dropdown, the deleted item can either be marked as uninstalled and kept in the list or actually be removed from the list of Jump Items in the representative console. If the Jump Client cannot contact the Secure Remote Access Appliance at the time it is uninstalled, the affected item remains in its offline state.
Restrict Local Uninstall/Disable of Jump Clients
Restrict Local Uninstall/Disable of Jump Clients limits the remote user’s ability to uninstall or disable Jump Clients from the right-click context menu, reducing the need to reinstall Jump Clients that should not have been uninstalled. If this option is enabled, only users with appropriate privileges on the target machine may uninstall the Jump Client via the host system's 'uninstall programs' mechanism.
Miscellaneous
Jump Client Default Connection Type
This feature is available only to customers who own an on-premises Secure Remote Access Appliance. BeyondTrust Cloud customers do not have access to this feature.
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With Jump Client Default Connection Type, set whether Jump Clients pinned during a customer-initiated session should by default be active or passive.
Passive Jump Client Port
This feature is available only to customers who own an on-premises Secure Remote Access Appliance. BeyondTrust Cloud customers do not have access to this feature.
The Passive Jump Client Port specifies which port a passive Jump Client will use to listen for a 'wake up' command from the appliance. The default port is 5832. Ensure that firewall settings allow inbound traffic on this port for your hosts with passive Jump Clients. Once awake, Jump Clients always connect to the appliance on port 80 or 443 outbound.
Allow Representatives to attempt to wake up Jump Clients
Allow Representatives to attempt to wake up Jump Clients provides a way to wake up a selected Jump Client by broadcasting Wake-on-LAN (WOL) packets through another Jump Client on the same network. Once a WOL is attempted, the option becomes unavailable for 30 seconds before a subsequent attempt can be made. WOL must be enabled on the target computer and its network for this function to work. The default gateway information of the Jump Client is used to determine if other Jump Clients reside on the same network. When sending a WOL packet, the user has an advanced option to provide a password for WOL environments that require a secure WOL password.
Use screen state to detect Customer Presence
Use screen state to detect Customer Presence sets how customer presence is determined. Customer presence is used when choosing whether to use the Customer Present Session Policy or the Customer Not Present Session Policy. If checked, the customer is determined to be present only if a user is logged in, the screen is not locked, and a screen saver is not running. If unchecked, the customer is considered present if a user is logged in, regardless of screen state.